FAQ

How do I place an order?

 

To place a custom order, click on the "Order Cookies/ Contact" tab.  Be sure to include the theme, style or design you would like.  If you are unsure, let us know what they are for and we can help make suggestions.  Once the form is submitted, we will reach out to customize your order request.

 

Please note- we only take a limited amount of orders per month.  Please be sure to send the date of your event to confirm availability.

 
Shipping

 

We are unable to ship orders at this time.  If you are local, please ask about delivery (fee) or free local pick-up.

 

Payment

 

An invoice will be emailed to you for immediate payment.  All cookie orders require full payment to be confirmed. If payment is not received within 3 days upon receiving an invoice, the order will be void and invoice cancelled.

 
Requests,Returns & Refunds

All order requests (including designs, additional cookies, etc) must be finalized two weeks before the order is due.  No changes can be made to your order after this point.

 

We spend a lot of time on each individual cookie and hope our customers enjoy every bite.  If you are unhappy with your order, please contact us at TheCookieCurator@gmail.com immediately to get any issue resolved.  We do not give full or partial refunds. 

 

All cancellations must be made 14 days or more prior to order due date to receive 100% money back.  Cancellations made less than 14 days will acquire a cancellation fee of 15% of the order.

© 2019 The Cookie Curator LLC, Aliso Viejo, California

Registration/ Permit PR#0105141

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